Queue Management Systems

Improve the customer experience in stores and QSRs with efficient queuing procedures

Improve the in-store customer experience and quick service restaurants (QSRs) with efficient queuing systems.

Improve the in-store customer experience and quick service restaurants (QSRs) with efficient queuing systems.

Our electronic queuing solutions help you to optimize performance in retail and leisure outlets. We will crunch the numbers to help you identify the most up-to-date customer trends, as well as find out what’s happening in your store or restaurant and why.

Managing high volumes of customers at peak periods is not simply about moving them through the checkout as quickly as possible. This is why many retailers are redefining shopper experiences using queue management systems. A mobile queue management system, for example, allows customers to book a place using their phone and continue browsing until they are served.

As well as taking the stress, boredom and frustration out of waiting in line, these solutions provide actionable insights for teams at every level.

Get in Touch

Quick Service Restaurants can:

  • Understand time to serve
  • Implement improved queuing systems
  • Monitor back of house activity
  • Identify trends and patterns

Store managers can:

  • Understand the factors driving sales
  • Match your staffing pattern with queue system performance
  • Make better use of budgets
  • Discover the days and times when you are most likely to improve conversion rates
  • Evaluate and target poor-performing hours to improve conversions
  • Understand the relationship impact of walk-in shoppers and queued shoppers has on store performance based on Average Transaction Value (ATV) and conversions

Area managers can:

  • Find out whether marketing initiatives delivered more traffic to stores and if people queued
  • Identify and learn from how stores manage different types of customer flows
  • Highlight stores with the best growth opportunities
  • Measure the impact of new service training programmes and queue interventions on conversion rates and basket sizes
  • Evaluate loyalty card events and see whether they drive additional traffic, when you should use them and if customers are buying or simply enjoying the event.

Head office can:

  • Plan with confidence for the future
  • Understand customer trends
  • Assess the real impact of a new store concept or refit
  • Discover the best-in-class queue management system practices that improve conversion rates and ATV
  • Use queue patterns, both online and offline, for discussions during lease negotiations
  • Evaluate and optimize store layout performance
  • Measure effectiveness of changes to the marketing mix
  • Understand the impact of in queue product placements
Queue Management Systems

Get in Touch

Our Latest Thinking


October 11, 2019 | By Ipsos Retail Performance

Continue Reading...

How to Analyse the Customer Journey in Retail Stores

September 18, 2019 | By Ipsos Retail Performance

Continue Reading...


August 30, 2019 | By Ipsos Retail Performance

Continue Reading...