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Whitepapers
Our data and expert insights are regularly featured in the retail and business press. We also publish blogs, case studies and whitepapers that explore the latest industry trends and best practice.
Whitepapers
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Black Friday 2020: Time to breathe new life into the retail stalwart
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Mystery Calling – Dialling up your Contact Centre performance
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Marketing In Changing Times – Reassessing the eight motivators of purchase in the context of COVID-19
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Signals #10
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Signals #9
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Signals #8
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Reopen with Confidence: Ensuring Consumers Feel Safe in the 6-Foot Economy
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Signals #7
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Signals #6
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The Forces of Customer Experience
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SIGNALS #5
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iShopSafe
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Signals #4: Understanding the coronavirus crisis
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Brand rituals in a low-touch world
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Staying close to your customers
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Signals #3 Understanding the coronavirus crisis
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COVID-19: The Creative Fightback
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Signals #2
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Signals: Understanding the coronavirus crisis
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How to deliver growth in this retail environment
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August 2019: “Retail 2025″
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Retail prospects for 2019
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What is the true state of spend in retail versus other categories
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