Airport Queue Management
A specialist in passenger flow in airports
See how passengers move through the airport to reduce waiting times, increase efficiency and achieve commercial goals.CLIENT IMPACT STORY >
Would you like to navigate to our US Website?
We provide airport queue management solutions to monitor waiting times, lane usage, choke points and trends that improve passenger experiences.
During peak periods, operators can use data generated by our queue management systems to make better decisions. This includes opening more lanes to ease common chokepoints, such as passport control and security, and ensuring staff rotas reflect operational demand at different times of year.
Airport operators use our queue management systems to deliver positive experiences even during peak periods. Our call forwarding technology can be deployed at chokepoints to direct passengers to the next space as efficiently as possible.
Since airports depend on the revenue from retailers and restaurants, operators need to demonstrate units attract high footfall to secure better rental returns. Time spent waiting unnecessarily in queues is time that passengers could spend making purchases before a flight. By easing congestion and improving passenger flow, operators should be able to drive footfall to retail concessions and leverage it during lease negotiations.
With a portfolio of clients from around the world, we help them overcome their unique challenges and address industry-wide issues. We also understand local market needs, as well as how to make the most of new opportunities emerging across their industry.
Working across multiple sectors, including aviation, we empower teams to make effective operational and strategic decisions using the latest people counting and queue management technology, combined with our expert analysis.
View Case Study >