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Consumer Health & Safety Index

Ensuring protections are in place to keep consumers safe, healthy and loyal in the 2 metre economy

As the economy and businesses continue to reopen, brands must take steps to ensure consumers feel safe when shopping at their locations.

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Building Consumer Confidence: A Health & Safety Benchmarking Study

With no playbook for success, most companies are struggling to understand which health and safety policies will have the greatest impact on consumer confidence. Even more challenging is measuring how consistently front-line managers are executing the new health and safety policies and procedures that keep consumers and employees safe.

The stakes for getting this right are huge — with consumer tensions at an all-time high, organizations might only get one chance. Failure to deliver an experience that meets consumer standards and complies with local and state regulations will be costly and result in eroded trust, closed locations, and long-term damage to your brand’s reputation.

The solution: Ipsos’ Consumer Health & Safety Index determines the health & safety initiatives that build consumer confidence and measures how effectively brands across 6 key industries are delivering on these needs – allowing your business to benchmark against competitors and build customer loyalty.

Download the brochure: ipsos-mori-health-and-safety-index

What is the Consumer Health & Safety Index?

The Index is a cross-industry benchmarking study that allows businesses, consumers, and regulators to monitor how effectively 40+ brands across 7 key industries are delivering on the health and safety initiatives that build consumer confidence. The study is twofold:

• Consumer Survey Data and Ipsos Bayes Nets (IBN) Driver Analysis: Ipsos will conduct a survey of 2,000 Americans and leverage IBN driver analysis to understand what health and safety attributes make consumers feel safe

• Cross-Industry Health and Safety Compliance Mystery Shopping & Benchmark Data: Ipsos will conduct Mystery Shops to measure brand compliance to the key attributes identified in the Health & Safety Attitudes & Attributes Survey  and report on how brands perform

Safe business is good business

Ensuring protections are in place to keep consumers safe, healthy and loyal in the 6-foot economy.

Measure

Measure your brand’s performance against consumer expectations via mystery shops

Benchmark

Benchmark your brand against industry & cross-industry standards

Take Action

Access your brand’s site-level compliance data so you can take action and improve

Consumer Confidence

Identify the key drivers you need to focus on to win customer loyalty

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FAQs

  • What’s being measured at each location?

    The Consumer Health & Safety Index measures the performance of brands nationwide based on results from our Health & Safety Attitudes & Attributes Survey. Our key measurement areas are:
    • Distancing – safe distancing procedures
    • Signage/Messaging – health and safety measures and site-journey guidance
    • Sanitizer – personal sanitization amenities
    • Wearables – personal protective equipment
    • Barriers – physical separator methods
    • Cleanliness – enhanced cleanliness procedures

  • What industries are included in Wave 2?

    – Big Box
    – Convenience Stores
    – Financial Services
    – Food and Beverage
    – Grocery

  • Which brands are being audited in Wave 2 of the Index?

    Grocery: Albertsons/Safeway, Kroger, Publix, ShopRite, Trader Joe’s, Whole Foods

    Big Box: Best Buy, Costco, Home Depot, Lowe’s, Sam’s Club, Target, Walmart

    Food & Beverage: Burger King, Chipotle, Dunkin’, McDonald’s, Panda Express, Starbucks, Taco Bell, Wendy’s

    Convenience Stores: 7-Eleven, Circle K, Kwik Trip, QuikTrip, RaceTrac, Wawa

  • How do I purchase the Index?

    Contact us to add your brand to Wave 2 of the Index to get actionable insights on how your brand is performing against industry and cross-industry health and safety standards.