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With no playbook for success, most companies are struggling to understand which health and safety policies will have the greatest impact on consumer confidence. Even more challenging is measuring how consistently front-line managers are executing the new health and safety policies and procedures that keep consumers and employees safe.
The stakes for getting this right are huge — with consumer tensions at an all-time high, organizations might only get one chance. Failure to deliver an experience that meets consumer standards and complies with local and state regulations will be costly and result in eroded trust, closed locations, and long-term damage to your brand’s reputation.
The solution: Ipsos’ Consumer Health & Safety Index determines the health & safety initiatives that build consumer confidence and measures how effectively brands across 6 key industries are delivering on these needs – allowing your business to benchmark against competitors and build customer loyalty.
The Index is a cross-industry benchmarking study that allows businesses, consumers, and regulators to monitor how effectively 40+ brands across 7 key industries are delivering on the health and safety initiatives that build consumer confidence. The study is twofold:
• Health & Safety Attitudes & Attributes Survey Data and Ipsos Bayes Nets (IBN) Driver Analysis: Ipsos will conduct a survey of 2,000 Americans and leverage IBN driver analysis to understand what health and safety attributes make consumers feel safe
• Cross-Industry Health and Safety Compliance Mystery Shopping & Benchmark Data: Ipsos will conduct Mystery Shops to measure brand compliance to the key attributes identified in the Consumer Survey and report on how brands perform across 7 key industries
Ensuring protections are in place to keep consumers safe, healthy and loyal in the 6-foot economy.
Understand what makes consumers feel safe in your stores
Discover effective cross-industry strategies and benchmark against competitors
Comply with regulations to keep stores open and consumers feeling safe
Health and safety is now the most important element of the customer experience.
The Consumer Health & Safety Index measures how effectively 40+ brands across 7 key industries are delivering on the health and safety initiatives that build consumer confidence:
• Big Box
• Drugstore
• Food & Beverage
• Grocery
• Home Improvement
• Oil & Gas
• Telco/Electronics
The Consumer Health & Safety Index measures the performance of brands nationwide based on results from our Health & Safety Attitudes & Attributes Survey. Our key measurement areas are:
• Distancing – safe distancing procedures
• Signage/Messaging – health and safety measures and site-journey guidance
• Sanitizer – personal sanitization amenities
• Wearables – personal protective equipment
• Barriers – physical separator methods
• Cleanliness – enhanced cleanliness procedures
Contact us to learn more about the Consumer Health & Safety Index and how Ipsos can help your brand stay open and profitable in the 6ft economy.
