COVID-19 Click & Collect Experience Programme
Measure your brand’s performance on the KPIs that matter
A mystery shopping study on your online order, pick up & delivery offerings in a socially distant world.CONTACT US NOW >
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With the increase in demand (and in competition) experienced from the first lockdown, it is a critical time to ensure your pickup and delivery offerings are consistently delivering on your brand promises.
The COVID-19 Click & Collect experience programme is designed to give brands who have previously offered click and collect and/or home deliver and those who are new to the game, a detailed understanding of how they are performing in the socially distanced world.
We will assess the end-to-end experience allowing you to: