Staff

Allocate staffing levels to meet customer traffic

Optimize your employee-to-customer ratio for improved customer experience and efficient resource planning.

Optimize your employee-to-customer ratio for improved customer experience and efficient resource planning.

Balancing employee numbers to in-store shoppers is crucial to providing enhanced customer experience, improving revenues and enhancing operational efficiencies.

You can quickly and easily keep track of employee numbers alongside footfall metrics. Manage staff productivity, including tasks, and monitor the effect on conversion rate with a single, easy to implement scheduling system.

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Benefits

  • Optimize resource for effective and efficient scheduling
  • Improve future planning and monitor how busy individual staff members are
  • Improve customer experience by optimizing your employee to customer ratio
  • Reduce time spent on administrative tasks with an easy to use scheduling system
  • Effectively plan tasks alongside staff scheduling

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The insights

Whether you are looking for streamlined solutions or a complete, centralised scheduling system used by head office and store managers, a planning platform from Ipsos Retail Performance can meet your needs. Some of the insights include:

  • Employee effect on conversion rate
  • Peak footfall hours
  • Employee-to-customer ratio
  • How busy each member of staff is
  • Tasking options
  • Percentage of customers expected over the working day
  • Daily performance review and KPIs for individual team members

To get these insights started all that’s required is your footfall and staffing data. From here Ipsos Retail Performance do all the number crunching and report creation.

  • With Retail Performance as our  preferred footfall, conversion and staff scheduling provider we are really starting to deliver some stunning results.
    Mick Follett, Retail Productivity Manager, Mothercare

solutions

Staff

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