Staff

Allocate staffing levels to meet customer traffic

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Staff

Optimise your employee-to-customer ratio for improved customer experience and efficient resource planning.

Balancing employee numbers to in-store shoppers is crucial to providing enhanced customer experience, improving revenues and enhancing operational efficiencies.

You can quickly and easily keep track of employee numbers alongside footfall metrics. Manage staff productivity, include tasking options and monitor the effect on conversion rate with a single, easy to implement scheduling system.

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Benefits

Optimise resource for effective and efficient scheduling
Improve future planning and monitor how busy individual staff members are
Improve customer experience by optimising your employee to customer ratio
Reduce time spent on administrative tasks with an easy to use scheduling system
Effectively plan tasking options along side staff scheduling

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The insights

Whether you are looking for streamlined solutions or a complete, centralised scheduling system used by head office and store managers, a planning platform from Ipsos Retail Performance can meet your needs. Some of the insights include:

Employee effect on conversion rate
Peak footfall hours
Employee-to-customer ratio
How busy each member of staff is
Tasking options
Percentage of customers expected over the working day
Daily performance review and KPIs for individual team members

To get these insights started all that’s required is your footfall and staffing data. From here Ipsos Retail Performance do all the number crunching and report creation.