Retail Consulting Firm

Support and guidance where it’s needed most

Our professional advice helps retailers win new customers, create meaningful experiences and generally boost retail performance.

Our professional advice helps retailers win new customers, create meaningful experiences and generally boost retail performance.

By partnering with an experienced consultancy team, retailers can gain practical and perceptive guidance on such things as new market opportunities and changing consumer trends.

We help design omnichannel strategies that bring together the physical and digital store to create a seamless and memorable customer experience that grow conversion rates.

Our consultants also offer real-life training scenarios and property planning advice to help you understand the best locations for future investments.

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Benefits of retail consultancy:

  • Achieve maximum business efficiency and balance workforce capabilities with customer footfall
  • Get fast visible bottom line results by training store teams using real store data
  • Develop reliable and targeted property expansion plans using geographic and demographic insights
  • Grow conversion rates by targeting week-on-week improvements
  • Optimise store merchandise with market conditions. Provide buying teams the flexibility to ensure their decisions over future sourcing, are in alignment with market trends and project reviews.
  • Empower your employees to provide a customer-centric service that can manage the flow of customers, deliver courteous advice and display expert knowledge. Support this journey with ongoing training and performance metrics that become embedded with the business core values.
  • In a sector where market share gains have been made through footprint expansion, market maturity is bringing with it new strategic imperatives. Location and store traffic intelligence can be incorporated together to provide an effective means to optimise site planning and prevent demand cannibalisation.
  • Successful store formats target the specific needs of customer segments. Understand the shopper journeys within your store to address the segment requirements and refine pilot formats before estate roll out.
  • Delve deeper into weekly and monthly traffic levels to benchmark the success of individual shopping centres. Provide management teams with the capability to benchmark traffic levels against catchment sizes, peer centres within a group and establish the impact of changes to tenant mix on footfall.
  • Optimise workforce planning and scheduling to meet the demands of customer service in large retail spaces. Balance task activities with customer focused activities to assist shoppers seeking product or location advice.

Business Functions

Estate Planning

In-store operators

Marketing & Insights

Finance

HR

solutions

Retail Consulting Firm

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Our Latest Thinking

RETAIL FOOTFALL GOES ON HOLIDAY IN AUGUST

October 11, 2019 | By Ipsos Retail Performance

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How to Analyse the Customer Journey in Retail Stores

September 18, 2019 | By Ipsos Retail Performance

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UK STORES CONTINUE TO SEE FOOTFALL REVIVAL

August 30, 2019 | By Ipsos Retail Performance

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