Training

Drive improvements through team training straight to the bottom line

Increase sales and transform store performance by optimizing your store teams

Increase sales and transform store performance by optimizing your store teams

Technology alone is not the answer to transforming your store. It’s a combination of monitoring performance to create insights and training store teams to drive change on a day to day basis.

Training is the quickest way to gain trust in the performance improvement metrics. From here store teams are able to maximize on sales opportunities, understand shopper’s behavior and really own how their store performs.

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Benefits

  • Improve store performance with best practice guidelines and insight
  • Quick return on your investment to improve performance; at a store, area or country level
  • Unite store teams and overcome any resistance to new technology
  • Maximize team effort with common understanding and appreciation of best practices
  • Maintain ongoing results and own store performance from a shop floor level

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Business improvement is an ongoing process reflected in the series of training programmes that Ipsos Retail Performance offers. From introductory programmes to refresher courses and master classes, our training modules are designed to fully involve and motivate staff. The focus is on finding performance weaknesses and committing to actions that improve the customer experience and increase bottom-line performance.

Separate modules exist for store managers, area and regional managers and head office staff. Content is personalised to suit their differing needs and roles.

Upon completion we offer ongoing coaching and mentoring to maintain the momentum and continually drive store improvements and optimisation.

  • The outcome of the training has had a positive impact on both our store level and management staff adoption of the traffic count system.  The training provided good relevant content along with strong real world examples on how to drive up store performance via conversion rate.
    Suzanne Boudreau Director of Operational Efficiency, Rogers Communications

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Training

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Our Latest Thinking

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