Workforce Productivity

Understand customer behavior to improve store performance

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Workforce Productivity

Balance store resource and customer experience by using revolutionary and practical staffing tools.

Distinctly see the effect that varying staffing strategies can have on your sales revenue and conversion rates. Track these trends in one central scheduling tool across entire chains in order to identify best practice stores.

Increase workforce optimization and in turn improve conversion rates and revolutionize your store performance.

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Benefits

Save resource and balance employee expenditure to store operations
Schedule staff efficiently in accordance with footfall traffic
Effective management of employee-to-customer ratio
Easy to use quick reference tool for central scheduling
Clear measurement of workforce productivity for head office and shop floor purposes
Reduce product abandonment by ensuring minimal line wait queuing times

From luxury to high street, the fashion market needs employees on hand to replenish merchandise, especially at peak periods, up-sell outfits and offer a strong level of customer support. Improve efficient workforce scheduling by monitoring the effect of different tasking options on store sales.
Optimize workforce productivity against peak business hours to enhance customer experience. Ensure store teams are available to offer compelling customer service, support and advice. For that reason it’s vital to understand and monitor the employee to customer ratio and react accordingly to make sure the balance is effective.
Improve the shopping experience with effective scheduling and queuing strategies that support extended dwell times and employee interaction. Understanding that staff could spend up to 30 minutes or more with one customer allows workforce productivity to be controlled more efficiently.
The dynamics of over the counter services such as health and beauty vary to the traditional shop floor stores. As a store manager understating the difference allows a more effective allocation of team members, especially over any seasonal uplifts e.g. cold and flu outbreaks in winter months.
Behind the scenes of any shopping mall is a complex operational structure that accounts for cleaning, maintenance and security to name a few. Some shopping malls even host events from fashion shows to exhibitions. Understanding seasonal footfall with day to day footfall allows scheduling of information desk teams, cleaning staff and security appropriately.
Ensure the level of customer service expected in differing zones is met by matching individual skill sets to appropriate zones. Provide a more effective allocation of team members, especially given seasonal changes such as bank holidays.