Effectiveness

Monitor the different tasking options and effectively use the skill set available

Benefit from every sales opportunity and empower your staff to provide first rate customer service.

Benefit from every sales opportunity and empower your staff to provide first rate customer service.

Making informed decisions when it comes to effective employee management, results in happy and engaged customers that are only too willing to spend in store.

Schedule teams to focus on customer service as traffic levels peak and stock replenishment as the levels slow. Monitor these changes in one central scheduling tool and see the effect tasking options have on conversion.

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Benefits

  • Optimize sale opportunities using historical reviews of deployment and performance data
  • Increase customer satisfaction by engaging the right mix of staff numbers and skill sets
  • Effectively allocate tasking options and monitor individual task demand
  • Increase conversion rate and adjust staffing levels and breaks to meet traffic demand

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The insights

The best scheduling systems are those that empower store managers to make better and effective decisions. Basing your decisions on fact rather than gut feel can reinforce your actions and achieve the buy in from members of your team. The store managers know their team and their trade well and Retail Performance believes that scheduling solutions should harness their knowledge rather than work against it.

How does it work?

People counting solutions provide the evidence of true trading patterns across weeks, days and hours. Combining this data with sales data and staffing numbers builds a picture of a store’s sales performance, allowing managers to understand and actions to improve the sales drivers.

Our scheduling system then provides the platform in which to manage one of the biggest sales drivers: the store team. This empowers managers to make effective rostering decisions based on customer demand and employee ability.

  • Since using Retail Performance for analyzing our footfall in-store we can now use the Insight data in our day to day activities to pinpoint peak hours and days. This helps improve workforce productivity and drive conversion rates.
    Stuart Backhouse, Head of Business Systems, Seasalt

solutions

Effectiveness

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