Queue Management

Encourage customer spending and reduce basket abandonment with efficient queuing procedures

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Enhance customer satisfaction with an efficient streamlined queuing solution.

Enhance customer satisfaction with an efficient streamlined queuing solution.

Shoppers hate to queue. Extensive research proves that queuing at the checkout is the number one cause of customer dissatisfaction in retailing. Key ways to build customer loyalty and encourage spending is to ensure short queues and reinforce the expectation.

The retail experience is repeated across other sectors. From high street banks to theme parks, reducing queuing and making more effective use of checkout staff and customer service representatives is now a business imperative.

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Benefits

  • Improved customer satisfaction and loyalty
  • Increased basket size
  • Operational efficiencies
  • Maximise profits
  • Customer and staff privacy maintained

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Insights and Technology

Most major retailers, led by the supermarket chains, are now either investigating or implementing queue management solutions.These provide real time information on the number of customers that come into a store, queue lengths, wait times for customers, and idle time for cashiers. Ensuring the optimum number of staff on the checkouts at the right time helps deliver the best possible customer service in the most cost effective manner.

  • Finding the balance between labour costs and customer service is always a challenge, but informed decision making is the key and intelligent queue management solution has certainly developed a strong reputation for securing solid returns on investment for end users.
    Nick Stogdale, Divisional Director People Counting, Irisys

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Queue Management

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