QSR Queue Management Systems
DELIVERING POSTIVE EXPERIENCE IN FAST-PACED ENVIRONMENTS
Schedule staff according to customer demand to keep waiting times down, improve experiences and increase sales.request a demo >
Our bespoke queue management solutions allow managers to understand time-to-serve, back-of-house activity and trends, so they can improve queuing systems.
Suitable for any environment, our queue management systems help restaurants deliver a fast and fair service. Popular features include apps for customers to place an order without waiting in line and call forward technology that speeds up service by directing them to the next available counter.
Using our market-leading queue management systems, head office and branch managers can measure performance such as time-to-serve and then take steps to reduce it. The data our systems generate is key to increasing customer satisfaction and maximizing sales opportunities in busy QSR environments.
By tracking the number of the people in a queue, managers can make fast and effective decisions operational decisions to reduce waiting time and frustration. These usually include opening or closing checkouts and ensuring staff are deployed in the right areas at the right times.
Knowing when the restaurant is busy or quiet allows managers to schedule staff, in line with operational demand. Using queuing data, they can plan staff rotas to deliver high standards of customer service and maximize sales. The data also supports head office decisions around recruitment and whether to implement self-service kiosks.
Working across multiple sectors, including aviation, we empower teams to make effective operational and strategic decisions using the latest people counting and queue management technology, combined with our expert analysis.
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